To engage in active listening is to listen to what is being said rather than hearing it, whilst being genuine, mindful and non-judgemental (Jones, Bodie & Hughes, 2016). By being an active listener as a Physiotherapist, I am making sure that my patient knows that I am engaged in what they are saying, and can provide feedback appropriate to my analysis. This form of communicating is very effective as all information on what could be going wrong (or right) is getting across and I can change how I approach the patients care accordingly, providing a better level of care for the patient. Achieving this can be as simple as physical ques, head nods and smiles, and verbal ques including statements that encourage the patient to continue talking such as “how strange” or “tell me more” (GoodTherapy, 2015). By paying attention and accurately judging compassionately, the opportunity to give feedback to the individual presents itself making them feel valued and willing to contribute further (Newton & Bristoll, 2013). I found that active listening is more important, especially in Physiotherapy, then what most people would think. Being able to accurately listen to what people have to say about their fitness plan and exercise, especially if their too hard for them to do, can give you insight on how to build their programme to fit their needs more effectively, giving satisfaction to both myself and my client.
Figure 3; 7 Key Active Listening Skills